Privacy Policy

At Infovision Media (“we”, “us”, or “our”), we respect the privacy of customers and visitors using www.infovisionmedia.com.

This Privacy Policy explains how personal information may be collected, used, shared, retained and protected when customers browse our website, create accounts, place orders, make payments or request services from us.

1. Information We Collect

Depending on the service used, we may collect the following information:

• Customer & Account Details: Name, email address, phone number, billing details, account information and other details provided during registration or checkout.
• Order & Purchase Details: Product information, order number, transaction status, invoice details and store collection information.
• Payment Information: Payment method, payment status, transaction references and related confirmation details.
• Repair & Service Information: Contact details, device information, reported issues and service request details where customers use our repair or support services.
• Technical & Usage Information: IP address, browser information, device type, cookies and website usage information where collected by our website or service providers.

2. Payments & Transaction Security

We may retain payment confirmation, transaction references and accounting records as necessary for order processing, reconciliation, customer support and legal compliance.

Customers should never share their UPI PIN, card PIN or banking passwords with our staff.

3. How We Use Your Information

• To register and manage customer accounts.
• To process orders, verify payments and arrange store pickup.
• To provide invoices, purchase records and customer support.
• To manage eligible cancellations, returns, replacements and refunds.
• To process repair bookings and service requests.
• To investigate suspected fraud, prevent unauthorized activity and protect our services.
• To comply with applicable legal, tax and accounting requirements.

4. Data Sharing & Disclosure

We do not sell or rent customer personal information as part of our normal business operations.

Information may be shared, where necessary, with:

• Payment Service Providers: For processing payments, refunds, verification and reconciliation.
• Website & Hosting Providers: Where required to operate, maintain or secure our website and its services.
• Authorized Service Providers: Where needed to process customer requests, provide technical services or maintain business systems.
• Government or Legal Authorities: Where disclosure is required under applicable law.

Since our current sales model uses store pickup, we do not ordinarily share customer information with courier companies for product delivery.

5. Data Security

We use reasonable technical and organizational safeguards to protect customer information, including secure website connections and access controls where applicable.

No online system can guarantee absolute security. Customers should keep their account credentials confidential and report suspected unauthorized access promptly.

6. Cookies & Website Technologies

Our website and its service providers may use cookies or similar technologies to support account sessions, website functionality, preferences, security and website performance measurement.

Customers may manage or disable cookies through their browser settings. Some website features may not function correctly if essential cookies are disabled.

7. Data Retention & Customer Requests

We retain customer information for as long as reasonably necessary for the purposes described in this Policy, including order management, accounting, customer support and applicable legal obligations.

Customers may contact us to request access to, correction of, or deletion of their personal information, subject to applicable law and legitimate recordkeeping requirements.

8. Third-Party Services

Our website may contain integrations or links to third-party services, including payment processors and product manufacturers.

Third-party services may operate under their own privacy policies. We encourage customers to review those policies when using such services.

9. Changes to This Privacy Policy

We may update this Privacy Policy when our services, operational practices or legal obligations change. The revised version will be published on this page with an updated date.

10. Privacy Questions & Grievance Contact