Infovision Media | Customer Services

Cancellation, Returns & Refund Policy

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✓ Order Cancellation✓ Returns for Defective & Non-Defective Products✓ Exchanges✓ Refund Support

Last updated: October 28, 2026

At Infovision Media, we aim to provide reliable IT products and services with a transparent purchasing experience. This policy explains cancellation, returns, exchanges, replacements and refunds for eligible physical products purchased online or directly from our store in India.

Store Pickup Only. Online orders are collected from our physical store. We currently do not offer courier shipping or home delivery. Eligible product returns and exchanges are handled through our physical store.

1. Order Cancellation Policy

Before Product Collection

Customers may request cancellation within 12 hours of placing an order, provided the product has not already been collected or handed over.

Eligible cancellations will receive a full refund of the amount paid for the cancelled order.

After Product Collection

Once a product has been collected or handed over, pre-collection cancellation is no longer available.

Customers may instead request a return or exchange under the conditions below.

2. Returns for Defective and Non-Defective Products

We accept eligible return requests for both defective and non-defective physical products within the return window stated below.

Defective, Damaged or Incorrect Products

  • Product is defective, damaged or non-functional on receipt.
  • A different product was supplied from the one ordered.
  • Included items or accessories are missing.

We will inspect the item and offer an appropriate return, replacement, exchange or refund resolution, subject to applicable law.

Non-Defective Products

  • Customers may request a return if they change their mind or no longer require the product.
  • Products should be unused, undamaged and complete with original accessories, packaging, manuals and invoice, where supplied.
  • The item will be inspected at the store before a refund is approved.

Opening packaging solely to inspect the item does not automatically disqualify a return; eligibility depends on the product’s condition and any applicable legal rights.

Return Request Window: 48 Hours. Customers may initiate a return request for an eligible defective or non-defective product within 48 hours of collection from our store. Contact us within this period with the invoice or order number. Supporting photos or videos may be requested where relevant, but an unboxing video is not mandatory.

We do not charge a restocking fee for eligible returns. Any statutory consumer rights, including rights relating to defective or misdescribed products, remain unaffected by this policy.

3. Exchanges and Replacements

Yes, we accept exchanges for eligible defective and non-defective physical products requested within 48 hours of collection.

  • Customers may request an exchange for another available product or a replacement of the same product.
  • Non-defective items should be unused, undamaged and complete with supplied accessories and packaging.
  • Exchanges are subject to inspection and stock availability.
  • If the replacement item costs more, the customer pays the difference. If it costs less, the eligible difference will be refunded.
  • If a suitable exchange is unavailable, an eligible return may be processed for refund.

4. Return Method and Fees

Customers can return eligible products in person at our physical store using the address below. Please contact us before visiting so we can verify the purchase and guide the process.

Return fee: No return-handling or restocking fee is charged for eligible returns or exchanges made at the store. We do not currently arrange courier collection or shipping returns.

5. Refund Processing and Timelines

Inspection and Approval

After the product is brought to our store, our team will ordinarily complete inspection and verification within 2 to 3 business days.

Refund Initiation and Credit

Once approved, refunds will generally be initiated to the original payment method where supported, including eligible Razorpay, UPI, card and bank payments.

The expected credit timeline is 5 to 7 working days after approval, depending on the payment provider or bank.

For cash purchases at the store, the applicable refund arrangement will be communicated after verification.

6. Exceptions and Product Condition

For non-defective change-of-mind returns, we may decline items that are used, physically damaged after collection, incomplete, or have missing or altered serial numbers where these are relevant to verification. Activated software, digital downloads and similar non-returnable items may be excluded from change-of-mind returns where permitted by law.

These exceptions do not remove any remedies required under applicable consumer-protection law for defective, unsafe or misdescribed products. Manufacturer warranty support is separate from the return and exchange options described here.

7. How to Request a Return, Exchange or Refund

  1. Contact Infovision Media within the applicable 48-hour return window.
  2. Provide the order number or invoice and explain whether you want a return, refund or exchange.
  3. Share relevant photographs or supporting details where available.
  4. Bring the product, supplied accessories and proof of purchase to our physical store for inspection.
  5. We will communicate the approved resolution and applicable refund or exchange timeline.

8. Contact for Cancellation, Return and Refund Support

Infovision Media

C-257, New Ashok Nagar,
Delhi – 110096, India

Email: info@infovisionmedia.com

Phone: +91 9818090706

Store Pickup Policy: View Store Pickup & Collection Policy